Its been a while since IRCTC (Indian Railways) started e-Catering Services in some of its trains and around 45 railway stations. This service is a big convenience for people travelling by train especially on long routes but still alot of people don’t know about this service because Indian Railways has not advertised this service aggressively. And so, there are no or very few IRCTC E-Catering Reviews available online. So, I thought of giving readers a platform to share their feedback here.
What is IRCTC E-Catering Service?
This is an order on phone or order online service for people travelling with confirmed/RAC railways tickets. All you have to do is, visit www.ecatering.irctc.co.in or call IRCTC phone number 1323 or SMS “Meal” to 139. Provide your PNR number and choose from a list of stations, vendors and select your breakfast/lunch/dinner from a wide variety of food items available on the menu. The meals are delivered to the passengers on train berths at the railway station on way to journey.
You can pay for food either online or by cash on delivery. Once the booking is done, a one-time password (OTP) is sent to the registered mobile number of the passenger, which will be asked by the vendor while delivering the food. This service is available only between 6 am to 10 pm. If for any reason the order does not reach you, a refund will be made to your original source of payment after deducting Rs 20. In case of a problem call IRCTC customer care at 0755-6610661.
IRCTC E-Catering Vendors
IRCTC has tied up with several types of vendors that include leading food chains of the country and local caterers to ensure delivery of hygienic, quality food to the passengers. Some of the vendors providing this service include KFC, McDonald’s, Haldirams, Bikanerwala, Niruala’s, Sagar Ratna, Wangs Kitchen, Sarvana Bhavan, Subway, Domino’s, Pizza Hut and Kelloggs.
IRCTC E-Catering Review
I don’t travel by train often but recently when I travelled from Ajmer to Jammu in July 2015 by Pooja Express also known as AII JAT Express, or ajmer jammu tawi express, (Train no 12413), I ordered a meal online and got served dinner at Alwar and was surprised to see the quality ! First, the disposable plate was sealed with plastic film that was so hard to open that dal and sabzi spilled all over. Second the quality was pathetic, It was watery dal, watery paneer and watery raita. Only thing I liked in thali was gulab jamun and the fact that the food was not spicy. The vendor was a local caterer. I don’t even remember his name now. So, my advise to passangers would be that order only from reputed vendors. If reputed vendors are not available for your train, then don’t order the meals from IRCTC E-Catering.